Dutch Speaking Account Executive-Hybrid In Madrid

Fh Collective - Academy; Orce; On-site; EUR 17,000 - 21,000; Full time

Job summary

Fh Collective - Academy is seeking a Customer Representative (Dutch-speaking) for on-site work in Benalmádena (Malaga), Spain. You will handle inquiries via phone, email, chat, and other channels, assisting shoppers with orders, payments, products and promotions while maintaining high service standards.

Fluency in Dutch and good command of English are required, along with a strong customer-first mindset, patience, and problem-solving skills.

Qualifications

• Languages: native-level or bilingual Dutch with good English.
• Core competencies: strong communication and active listening.
• Professional attributes: patience, empathy and customer-first mindset.

Responsibilities

• Handle customer inquiries via telephone, email, chat, and other channels.
• Support shoppers with questions about online orders, payments, products, and promotions.
• Handle calls and escalations from physical retail locations and record interactions in ticketing systems.
• Provide timely responses and solutions within service quality standards.
• Stay up to date with products, services, processes and policies.
• Escalate complex issues to relevant internal teams and guide customers through complaints processes.

Skills

Dutch language

English language

Customer service

Active listening

Communication

Tools

Windows

Microsoft Office

Job description

Customer Representative (Dutch-speaking) – Malaga

Project Type: Customer Support & E-Commerce Operations (Retail Sector)

Location: On-Site, Benalmádena (Malaga), Spain

Work Model: On-Site, start 4/11

Language Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation & Conditions

• Base Salary: 19,200 EUR gross per year

• Performance Bonus: Up to 1,800 EUR in performance bonuses

• Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

• Handle customer inquiries via telephone, email, chat, and other communication channels.
• Support shoppers with questions regarding online orders, payments, products, and promotions.
• Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.
• Provide timely and effective responses and solutions within established service quality standards.
• Stay up to date with the company's products, services, processes, and policies.
• Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements & Qualifications

• Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.
• Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.
• Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.
• Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.
• Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).
• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Supervisor interview
• Client interview (some projects require this)
• Job offer
• Hired