Dutch speaking Customer Service Advisor

Fortuna Electus; Benalmádena; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Excellent remuneration package

Dynamic and friendly team

Guidance and tools for growth

Relocation support

Job summary

The Lemon Consulting in Benalmádena, Spain is hiring a Customer Service Advisor for an on-site, full-time role. You will assist eCommerce customers across channels, resolve issues, and document interactions in the CRM with a focus on delivering excellent service.

Requirements include native Dutch and fluent English (B2+), strong communication skills, and the ability to work both independently and in a team. Relocation support is provided.

Qualifications

• Native/fluent in Dutch (oral and written) plus English at least B2
• Excellent writing and verbal communication to simplify technical language
• Resourceful and stress-resilient; can adapt and stay calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Able to cover shift rotation and be on time at the office

Responsibilities

• Assist eCommerce customers via multiple channels (phone, chat, future emails, social media)
• Identify issues, handle complaints, provide solutions and alternatives
• Follow guides and protocols provided during training
• Ensure customer satisfaction and provide professional support
• Escalate issues to the appropriate department when needed
• Collaborate with other agents or teams for complex cases
• Document each action taken in the CRM in detail

Skills

Dutch fluency

English (B2+)

Written communication

Verbal communication

Calm under pressure

Team player

Independent worker

Job description

Position: Customer Service Advisor

Location: Benalmádena, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support.