Customer Service Advisor with Dutch – Malaga, Spain

CloserHire; Málaga; Presencial; EUR 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Cover

Paid Training

Descripción de la vacante

CloserHire is recruiting Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. You will handle calls, live chat, and emails, assisting customers with orders, products, and promotions in a fast-paced environment.

We offer a full-time, permanent Spanish contract with full healthcare registration, paid training, and relocation support. The office is modern and spacious with rotating shifts and weekend scheduling.

Formación

• Fluency in English (written and spoken).
• Proficient Dutch language skills.
• Experience with computer systems and CRM tools; multitasking ability.

Responsabilidades

• Handle incoming and outgoing calls, live chat, and email.
• Assist customers with orders, products, and promotions.
• Record calls in the ticketing system.
• Follow project guidelines to ensure consistent service.
• Meet performance targets while maintaining quality.
• Collaborate across channels to support customers.

Conocimientos

English language

Dutch language

Customer service

Teamwork

Herramientas

CRM software

Descripción del empleo

19 200€ year — plus Private Health Cover, Paid Training. Customer Service Advisor with Dutch in Malaga, Spain.

What you'll actually take home

19 200€ year

One honest note on Barcelona: rents are higher than in Lisbon or Sofia, so budget accordingly.

The perks, in full

• Private Health Cover
• Paid Training

Everything else in the package

You also get full-time, permanent, spanish contract with full registration in the Spanish healthcare system from day one. Paid training and onboarding program. Paid vacation (4 weeks + 4 additional days per year). Career growth opportunities and professional development programs. Modern and spacious office in Benalmádena, Málaga. Working schedule: rotating shifts between, and monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month. International, diverse, and supportive work environment.

The job itself

CloserHire is partnering with a global leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service.

Day to day that means handle incoming and outgoing calls, as well as customer requests via Live, and chat and email. Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach. Process calls redirected from stores and register them accurately in the ticketing system. Follow established procedures and project guidelines to ensure consistent service. Focus on delivering exceptional customer service and continuously improving customer satisfaction. Work collaboratively with colleagues, communicating quickly and effectively across different channels. Meet performance targets while ensuring quality in every interaction. Potential to handle customer inquiries via social media channels in the future.

What you need to bring

• English (both written and spoken). Previous experience with computer systems and CRM tools, with the ability to multitask across them. Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity. Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products. Strong teamwork and communication skills. Comfortable working in a fast-changing environment
• Dutch and good
• Fluent

Moving there

To get you on the ground: relocation payment 500EUR paid after 1 month of start, notes: 9-18h M-F + 2, and satudays per month our client.

Life in Spain

Climate, food and late nights, plus a deep international jobs market if you stay on.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.