CSM - Spain & France

Spiideo AB; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager to join their remote team. The role involves managing key customer relationships, focusing on the Spanish and French markets. The ideal candidate will be fluent in Spanish, French, and English, with a strong background in sports and experience in customer success. The position offers a flexible start date and a comprehensive benefits package, including wellness contributions and access to cutting-edge tools.

Servicios

Wellness contribution

Co-working allowance

Home office equipment

Insurance

Time for physical activity

Annual global offsite

Formación

• Background in sports tech or SaaS implementations.
• Previous experience in Customer success, Account Management or Project management.
• Very process-driven and structured approach to working.

Responsabilidades

• Drive implementation projects for customers.
• Create strong relationships with customers to maximize satisfaction.
• Proactive engagement to reduce churn and ensure customer success.
• Help sales organization with successful trial management.

Conocimientos

Fluent in Spanish

Fluent in French

Fluent in English

Excellent communication and presentation skills

Self-motivated

Team-first attitude

Descripción del empleo

Overview

We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.

This role is a fully remote role, and you will report to the European manager of the Customer Success team.

Our target start date is January, but we’re flexible. Finding the right candidate is more important to us than the exact start date.

The role

You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.

Core responsibilities

• Drive implementation projects: Plan & execute on project plans
• Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential
• Upsell & Renewals: Proactive management to achieve company upsell & renewal goals
• Churn management: Proactively engage to reduce churn and ensure success
• Trial management: Help our sales organization to successful trials

What we are looking for

• Fluent in Spanish, French & English
• Sports background / a genuine interest in sports
• Background in sports tech or SaaS implementations
• Very process-driven and structured approach to working
• Self-motivated, takes initiative, positive, team-first attitude
• Excellent communication and presentation skills
• Previous experience in Customer success, Account Management or Project management

What we can offer

• The chance to make an impact in a growing, international SaaS company
• A friendly and skilled multinational team
• Access to cutting-edge tools and resources to empower your work
• A benefits package with wellness contribution, co-working allowance, home office equipment, insurances and two hours per week for physical activity.
• Annual global offsite - bringing together all Spiideo employees for days of learning and fun.

Location

Remote

Application

You will be part of an international team with knowledgeable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.