Copy of German Customer Support Advisor – Hotel Chain | Malaga, Spain

Work International; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Málaga is seeking a Dutch-speaking Customer Support Advisor. You will be the first point of contact for customers, handling inquiries and ensuring a seamless experience for hotel guests. The ideal candidate should have a native or bilingual level of Dutch and advanced English skills. This role offers fixed salary plus bonus, flexible hours, and an indefinite term contract with a probation period.

Servicios

Fixed monthly salary + bonus

Onsite training

Flexible hours with alternating weekends

Formación

• Must have a valid NIE and NAF.
• Must possess a Spanish bank account.
• Ability to work 39 hours/week with alternating weekends.

Responsabilidades

• Handle incoming customer calls in Dutch, assisting with bookings and inquiries.
• Provide clear and professional communication to resolve customer issues.
• Ensure customer satisfaction by delivering excellent service.
• Handle a variety of customer queries, from booking confirmations to special requests.

Conocimientos

Dutch: Native or bilingual level

English: Advanced (minimum C1)

Descripción del empleo

Are you a Dutch speaker with a passion for customer service and a love for travel? If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga , we want you on our team! As a Dutch Customer Support Advisor , you'll help guests from around the world with their inquiries and ensure they have the best stay possible.

About the Role :

We are looking for a Dutch-speaking Customer Support Advisor to join a renowned hotel chain in Málaga . You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.

What You’ll Do :

• Handle incoming customer calls in Dutch , assisting with bookings, inquiries, and support.
• Provide clear and professional communication to resolve customer issues.
• Ensure customer satisfaction by delivering excellent service.
• Handle a variety of customer queries, from booking confirmations to special requests.

What We’re Looking For :

Dutch : Native or bilingual level

English : Advanced (minimum C1)

Ability to work 39 hours / week with alternating weekends

A valid NIE , NAF , and a Spanish bank account

What You’ll Get :

Fixed monthly salary + bonus

Onsite Training : From 9 AM to 6 PM

Location : Malaga

Contract : Indefinite term, with a 2-month probation period

Work Schedule : Flexible hours with alternating weekends

If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!