Bilingual Operations Support (Spanish/English) - Remote

Cross Border Talents; Sevilla; Remote; EUR 13.000 - 15.000; Vollzeit

Benefits dieser Stelle

Paid training

Health insurance from day one

Company apartment

Zusammenfassung

Cross Border Talents is hiring an Operations Customer Expert (Spanish Market) to support customers for a well-known global brand from home in Spain. You’ll start with paid onboarding in English, and enjoy a competitive monthly package and health coverage from day one.

The role involves empathetic multichannel support (phone, email, chat), handling billing and technical issues, and ensuring high customer satisfaction while meeting quality standards.

Qualifikationen

• Fluency in Castilian Spanish and English (B1)
• Excellent communication and interpersonal skills
• Comfortable with technology and digital platforms
• Empathy, adaptability and attention to detail
• Willingness to work in a fast-paced, team-oriented environment and 24/7 rotating shifts

Aufgaben

• Provide empathetic, professional support via phone, email and chat
• Assist customers with account management, billing and technical troubleshooting
• Explain products, services and features clearly
• Find the right solution quickly to maintain high satisfaction
• Meet quality and performance standards

Kenntnisse

Castilian Spanish

English B1

Communication skills

Tech-savvy

Team-oriented

Tools

Phone

Email

Chat

Jobbeschreibung

Cross Border Talents is hiring an Operations Customer Expert (Spanish Market) to support customers for a well-known global brand from home in Spain. You’ll start with paid onboarding in English, and enjoy a competitive monthly package and health coverage from day one.

The role involves empathetic multichannel support (phone, email, chat), handling billing and technical issues, and ensuring high customer satisfaction while meeting quality standards.