Bilingual Operations Support Expert (Spanish) — Remote, 24/7

Cross Border Talents; Murcia; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Company apartment option

Job summary

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market. You will be the first point of contact for customers in Spanish, working remotely from home with a globally recognized brand.

The role includes onboarding, training, and handling requests via phone, email, and chat. Fluency in Spanish and English (B1) is required, with strong communication and teamwork skills for a fast-paced environment.

Qualifications

• Fluency in Castilian (Spanish) and English (B1).
• Excellent communication and interpersonal skills.
• Comfortable with technology and digital platforms.
• Empathy, adaptability and attention to detail.
• Comfortable in a fast-paced, team-oriented environment.
• Availability for 24/7 rotating shifts (nights, weekends, holidays).

Responsibilities

• Provide empathetic, professional support via phone, email and chat.
• Assist customers with account management, billing and technical troubleshooting.
• Explain products, services and features accurately.
• Find the right solution quickly to maintain high satisfaction.
• Meet quality and performance standards.

Skills

Spanish fluency

English (B1)

Communication skills

Tech-savvy

Empathy

Adaptability

Attention to detail

Team-oriented

Shift work

Job description

Cross Border Talents is hiring an Operations Customer Expert for the Spanish market. You will be the first point of contact for customers in Spanish, working remotely from home with a globally recognized brand.

The role includes onboarding, training, and handling requests via phone, email, and chat. Fluency in Spanish and English (B1) is required, with strong communication and teamwork skills for a fast-paced environment.