Bilingual BPO Team Lead - Spanish/English (Hybrid)

Cross Border Talents; Castilla y León; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee and family discount programme

International working environment

Job summary

Cross Border Talents is seeking a Team Leader to manage its operations team within a medical assistance service in Spain. The ideal candidate will have experience leading teams in call centres or helpdesks, strong communication skills, and the ability to optimise staffing and processes.

The role offers a hybrid working model and a permanent contract, with intensive morning and/or afternoon shifts and a competitive salary plus a language allowance.

Qualifications

• Previous experience as Team Leader, Supervisor, Coordinator or Team Manager.
• Experience in call centre, contact centre, customer service or assistance operations.
• Knowledge of operational processes and incident management.
• High level of Spanish and English.

Responsibilities

• Supervise daily operations, identify improvements, and resolve incidents.
• Support team members with complex medical assistance cases and high-demand periods.
• Train, coach, motivate, and evaluate team members.
• Organise operational planning and optimise staffing and resources.
• Monitor productivity, quality, and KPIs.
• Collaborate with other departments to improve customer experience and service efficiency.
• Help achieve productivity targets and control operational costs.
• Prepare reports and analyse performance data to support decisions.

Skills

Team leadership

Communication

Organisational skills

Problem solving

Coaching and development

Job description

Cross Border Talents is seeking a Team Leader to manage its operations team within a medical assistance service in Spain. The ideal candidate will have experience leading teams in call centres or helpdesks, strong communication skills, and the ability to optimise staffing and processes.

The role offers a hybrid working model and a permanent contract, with intensive morning and/or afternoon shifts and a competitive salary plus a language allowance.