Lisbon Operations: Bilingual Customer Expert (Spanish/English)

Cross Border Talents; l'Hospitalet de Llobregat; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Free Accommodation

Health Insurance

Paid Training

International Experience

12-month fixed-term contract

Job summary

Cross Border Talents is seeking an Operations Customer Expert (Spanish) to join a leading medical device company in Lisbon. You will handle inquiries via phone, email, and chat, assist with accounts and billing, and troubleshoot technical issues.

The role requires Spanish fluency and English at B2 level or higher, with rotating 24/7 shifts and relocation to Lisbon. A 12-month fixed-term contract is offered along with training and benefits.

Qualifications

• Fluent in Spanish (Castilian)
• Good command of English (B2 level or above)
• Comfortable using technology and digital platforms
• Strong communication and problem-solving skills
• Empathetic, adaptable, and detail-oriented
• Willing to relocate to Lisbon and work rotating shifts

Responsibilities

• Provide customer support via phone, email, and/or chat.
• Assist with account management and billing-related inquiries.
• Help customers troubleshoot technical issues.
• Provide accurate information about products and services.
• Maintain high customer satisfaction and service quality standards.

Skills

Spanish fluency

English proficiency (B2+)

Technology familiarity

Communication skills

Problem solving

Empathy & adaptability

Detail-oriented

Willing to relocate

Job description

Cross Border Talents is seeking an Operations Customer Expert (Spanish) to join a leading medical device company in Lisbon. You will handle inquiries via phone, email, and chat, assist with accounts and billing, and troubleshoot technical issues.

The role requires Spanish fluency and English at B2 level or higher, with rotating 24/7 shifts and relocation to Lisbon. A 12-month fixed-term contract is offered along with training and benefits.