Bilingual Ops & Support: Spanish + Basque

Boeva Tech; Vitoria; Presencial; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Portuguese language courses

Sports activities

Cooking and social activities

Multicultural working environment

Career development opportunities

Supportive international team

Descripción de la vacante

Teleperformance Portugal is seeking an Operations Customer Expert to support Spanish-speaking markets and the UK, with potential relocation to Portugal. You will assist customers with account, billing, and technical issues, delivering empathetic, clear guidance across digital platforms in a fast-paced, international setting.

Fluency in Castilian Spanish and Euskera, plus English at least B1, is required. The role includes 40 hours weekly with a 24/7 rotating schedule and comprehensive relocation

Formación

• Fluent in Castilian Spanish and Euskera (Basque)
• English level B1 or higher

Responsabilidades

• Provide professional, friendly and empathetic customer support
• Handle account management and billing inquiries
• Troubleshoot common technical issues and guide customers to solutions
• Explain products, services and features clearly
• Understand customer needs and identify the most appropriate solution
• Resolve inquiries efficiently while maintaining high customer satisfaction
• Provide accurate information and follow quality standards
• Maintain a positive, customer-first approach in every interaction
• Collaborate with colleagues in a fast-paced, international environment

Conocimientos

Castilian Spanish

Euskera

English (B1+)

Descripción del empleo

Teleperformance Portugal is seeking an Operations Customer Expert to support Spanish-speaking markets and the UK, with potential relocation to Portugal. You will assist customers with account, billing, and technical issues, delivering empathetic, clear guidance across digital platforms in a fast-paced, international setting.

Fluency in Castilian Spanish and Euskera, plus English at least B1, is required. The role includes 40 hours weekly with a 24/7 rotating schedule and comprehensive relocation