Remote Operations Customer Expert (Spanish/English)

CB Talents; Murcia; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training

Job summary

CB Talents is hiring an Operations Customer Expert for the Spanish Market to support customers of a well-known global brand from home. You will be the first point of contact in Spanish, handling inquiries via phone, email and chat.

Requirements include full fluency in Spanish and English (B1), strong communication skills, and comfort with digital tools. The role offers paid training, health insurance from day one, and 40 hours per week with 22 days of vacation.

Qualifications

• Fluent in Castilian Spanish and English (B1).
• Excellent communication and interpersonal skills.
• Comfortable with technology and digital platforms.
• Empathy, adaptability and attention to detail.
• Willingness to work in a fast-paced, team-oriented environment; 24/7 rotating shifts.

Responsibilities

• Provide empathetic, professional support via phone, email and chat.
• Assist customers with account management, billing, and technical troubleshooting.
• Explain products, services and features accurately.
• Find the right solution quickly and maintain high satisfaction.
• Meet quality and performance standards.

Skills

Spanish

English (B1)

Communication

Empathy

Teamwork

Job description

CB Talents is hiring an Operations Customer Expert for the Spanish Market to support customers of a well-known global brand from home. You will be the first point of contact in Spanish, handling inquiries via phone, email and chat.

Requirements include full fluency in Spanish and English (B1), strong communication skills, and comfort with digital tools. The role offers paid training, health insurance from day one, and 40 hours per week with 22 days of vacation.