Remote Customer Service Pro — Bilingual (Spanish/English)

Europastry SA; Alicante; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Remote work

Health program

Career growth

Performance bonuses

Work-life balance

Job summary

Unknown company is seeking a Customer Service Representative to join a fully remote team, serving customers primarily in Spain. The role focuses on prompt, accurate, and friendly support via phone, email, and chat, with the flexibility of remote work and minimal commuting.

Candidates should have experience in customer service, strong communication in Spanish and English, and familiarity with CRM systems. The position offers competitive pay and career growth in a remote setting.

Qualifications

• Previous experience in customer service or call center environments is highly desirable.
• Excellent verbal and written communication skills in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Skills

Spanish language

English language

Customer service

Tools

CRM systems

Job description

Unknown company is seeking a Customer Service Representative to join a fully remote team, serving customers primarily in Spain. The role focuses on prompt, accurate, and friendly support via phone, email, and chat, with the flexibility of remote work and minimal commuting.

Candidates should have experience in customer service, strong communication in Spanish and English, and familiarity with CRM systems. The position offers competitive pay and career growth in a remote setting.