Bilingual Customer Care Agent — 24/7 Remote

SIXT; Madrid; A distancia; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI at your fingertips - Claude by Anth

SIXTgpt AI platform

Permanent Contract

Attractive Salary + growth

Flexible Remote Work in Spain

Descripción de la vacante

SIXT is expanding its Customer Service team in Spain, offering a permanent full-time contract and a flexible remote work model. You will assist customers by phone, email, and video around the clock, guiding them through verification, digital pickup, and the start of their journey.

You’ll explain steps clearly, reassure customers, and coordinate with SIXT stations internationally to ensure a smooth road ahead.

Formación

• Customer orientation to identify needs and guide customers to a solution.
• Fluent in German, English, and Spanish.
• Strong communication, able to explain complex processes clearly in video calls.
• Proficient with digital tools and workflows.
• Adaptable in a dynamic, 24/7 shift environment.
• Collaborates effectively with international teams across borders.
• Ability to recognize and propose additional products/services.

Responsabilidades

• Support customers by phone, email, and video 24/7.
• Guide customers through the entire pick-up process and start of journey.
• Explain processes in video calls and provide reassurance on digital workflows.
• Answer reservation, rental, and pick-up questions and assist with bookings.
• Review customer data and quickly resolve missing information.
• Collaborate with SIXT stations across countries to ensure smooth journeys.
• Recommend suitable products and services to enhance the rental experience.

Conocimientos

Customer Orientation

Language Skills: German, English, and

Communication Skills

Digital Affinity

Flexibility

Teamwork

Sales Instinct

Descripción del empleo

SIXT is expanding its Customer Service team in Spain, offering a permanent full-time contract and a flexible remote work model. You will assist customers by phone, email, and video around the clock, guiding them through verification, digital pickup, and the start of their journey.

You’ll explain steps clearly, reassure customers, and coordinate with SIXT stations internationally to ensure a smooth road ahead.