Bilingual German-English Support Coordinator (Remote)

SIXT; Andalucía; Presencial; EUR 17.280 - 21.120; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

AI tools access (Claude by Anthropic,

Salary + bonus structure

Remote work from anywhere in Spain

Birthday day off & vacation days

Private health insurance

Descripción de la vacante

Join SIXT in a flexible, remote-capable role in Spain handling customer inquiries via phone, email, and video calls. You will assist with vehicle rental questions, pickup processes, reservations, and verify customer details, while troubleshooting self-service issues.

Working with international teams, you will promote additional services and contribute to a high-quality customer experience. A strong focus on communication and problem-solving in a multilingual environment is required.

Formación

• Customer orientation to understand and anticipate needs.
• Language proficiency in German and English; additional languages are a plus.
• Effective communication, clear and persuasive.
• Flexibility to work in a dynamic environment, including night shifts.
• Teamwork in an international, collaborative setting.
• Solution-focused to ensure service continuity and customer satisfaction.

Responsabilidades

• Manage customer inquiries via phone, email or video calls.
• Assist customers with vehicle rental, pickup process and reservations.
• Verify customer information and provide related assistance.
• Offer technical support during key pickup and troubleshoot self-service issues.
• Collaborate with SIXT branches across countries.
• Promote additional services and improvements through calls.

Descripción del empleo

Join SIXT in a flexible, remote-capable role in Spain handling customer inquiries via phone, email, and video calls. You will assist with vehicle rental questions, pickup processes, reservations, and verify customer details, while troubleshooting self-service issues.

Working with international teams, you will promote additional services and contribute to a high-quality customer experience. A strong focus on communication and problem-solving in a multilingual environment is required.