Bilingual CS Specialist (EN/FR) - Sustainable Packaging

Huhtamaki Spain S.L.; Nules; On-site; EUR 23,000 - 32,000; Full time

Job summary

Huhtamaki Spain S.L. is seeking a Customer Service Specialist (Temporary Position) to serve as the main point of contact for customers, manage orders, shipments, and documentation, and coordinate across Planning, Purchasing, Logistics and Sales to deliver excellent service.

The role requires English and French proficiency, strong communication, and at least 3 years in customer service-related roles. Knowledge of systems like BPCS or Cognos is a plus; a vocational admin/commercial background is

Qualifications

• Three years of experience in customer service, order management, or sales support.
• Experience in back-office and front-facing roles is preferred.
• Knowledge of business systems (e.g., BPCS, Cognos) is an advantage.

Responsibilities

• Serve as the main point of contact for customers, managing daily communications through established company channels.
• Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.
• Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.
• Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.
• Support the introduction of new products or designs by coordinating between customers and internal teams.
• Provide back office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.
• Manage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners.
• Maintain accurate customer information and support the onboarding of new team members.
• Ensure compliance with company safety and hygiene standards.

Skills

English language proficiency

French language proficiency

Microsoft Office

Communication

German or Portuguese (advantage)

Education

Vocational training in administration/commercial fields

Tools

BPCS

Cognos

Job description

Huhtamaki Spain S.L. is seeking a Customer Service Specialist (Temporary Position) to serve as the main point of contact for customers, manage orders, shipments, and documentation, and coordinate across Planning, Purchasing, Logistics and Sales to deliver excellent service.

The role requires English and French proficiency, strong communication, and at least 3 years in customer service-related roles. Knowledge of systems like BPCS or Cognos is a plus; a vocational admin/commercial background is