Customer Service Specialist

Huhtamaki Spain S.L.; Nules; On-site; EUR 23,000 - 32,000; Full time

Job summary

Huhtamaki Spain S.L. is seeking a Customer Service Specialist (Temporary Position) to serve as the main point of contact for customers, manage orders, shipments, and documentation, and coordinate across Planning, Purchasing, Logistics and Sales to deliver excellent service.

The role requires English and French proficiency, strong communication, and at least 3 years in customer service-related roles. Knowledge of systems like BPCS or Cognos is a plus; a vocational admin/commercial background is

Qualifications

• Three years of experience in customer service, order management, or sales support.
• Experience in back-office and front-facing roles is preferred.
• Knowledge of business systems (e.g., BPCS, Cognos) is an advantage.

Responsibilities

• Serve as the main point of contact for customers, managing daily communications through established company channels.
• Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.
• Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.
• Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.
• Support the introduction of new products or designs by coordinating between customers and internal teams.
• Provide back office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.
• Manage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners.
• Maintain accurate customer information and support the onboarding of new team members.
• Ensure compliance with company safety and hygiene standards.

Skills

English language proficiency

French language proficiency

Microsoft Office

Communication

German or Portuguese (advantage)

Education

Vocational training in administration/commercial fields

Tools

BPCS

Cognos

Job description

Enjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We're on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. Because it's our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It's every one of us working together. We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Customer Service Specialist (Temporary Position)

English and French language proficiency are required for this role.

Where you'll be

You will work in a dynamic environment, collaborating closely with various departments such as Planning, Purchasing, Logistics, and Sales to deliver excellent service to our customers.

What you'll be doing

• Serve as the main point of contact for customers, managing daily communications through established company channels.
• Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.
• Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.
• Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.
• Support the introduction of new products or designs by coordinating between customers and internal teams.
• Provide back office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.
• Manage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners.
• Maintain accurate customer information and support the onboarding of new team members.
• Ensure compliance with company safety and hygiene standards.

What you'll bring to the role

• Vocational training in administration and/or commercial fields.
• Proficiency in Microsoft Office.
• English and French language proficiency (spoken and written) are mandatory.
• Communication skills in German or Portuguese are an advantage.
• At least 3 years of experience in a similar role, such as customer service, order management, sales support, or public-facing positions.
• Practical experience with business systems (e.g., BPCS, Cognos) is an advantage.

What we offer in return

You will be part of a supportive team environment with opportunities for professional growth and development. We value collaboration, continuous improvement, and a commitment to delivering outstanding service to our customers.

Inclusion and Equality

We are committed to creating an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities to succeed. All qualified applicants will be considered for employment without regard to gender, age, disability, ethnicity, religion, or any other protected characteristic. We encourage candidates from all backgrounds to apply.

Help protect food, people and the planet. We're on a mission to be the first choice in sustainable packaging solutions so we can protect food, people and the planet.

Help us protect food, people and the planet.

Sounds like your sort of place?

Your career, packaged with care.