Bilingual Customer Service & Orders Specialist (Temp)

Huhtamaki; Nules; On-site; EUR 21,000 - 32,000; Full time

Job summary

Huhtamaki in Spain is seeking a Customer Service Specialist (Temporary Position) to serve as the vital link between customers and the company. You will manage daily communications, process orders, coordinate deliveries, and support invoicing and export documentation, ensuring smooth operations and customer satisfaction.

The role requires English and French fluency, MS Office proficiency, and 3+ years in a similar role.

Qualifications

• 3+ years in customer service, order management, or public-facing roles.
• Experience with business systems (BPCS, Cognos) is a plus.
• Fluent in English and French, both written and spoken.

Responsibilities

• Serve as the main point of contact for customers and manage daily communications.
• Process and verify orders, coordinating with internal teams to confirm delivery dates.
• Plan shipments, deliveries, and related documentation including invoicing and export paperwork when required.
• Register and track customer claims and coordinate resolution with relevant departments.
• Support the introduction of new products by coordinating between customers and internal teams.
• Provide back-office support: sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.

Skills

English proficiency

French proficiency

MS Office

German language (advantage)

Portuguese language (advantage)

Education

Vocational training in administration/commercial fields

Tools

BPCS

Cognos

Job description

Huhtamaki in Spain is seeking a Customer Service Specialist (Temporary Position) to serve as the vital link between customers and the company. You will manage daily communications, process orders, coordinate deliveries, and support invoicing and export documentation, ensuring smooth operations and customer satisfaction.

The role requires English and French fluency, MS Office proficiency, and 3+ years in a similar role.