French-Speaking Backship Support Specialist (Onsite)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Presencial; EUR 22 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full paid training

Career development program

Specialized courses

Resumo da oferta

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Backship Support Agent (French-speaking) to work onsite in Barcelona. You will coordinate return requests, generate shipping labels, inspect items, and update inventory while liaising with customers.

The role requires French and English language proficiency, experience in similar positions, and strong problem-solving abilities. Competitive salary with training and growth opportunities in a dynamic team.

Qualificações

• Fluent in French and advanced English.
• Experience in a similar role is required.
• Strong interpersonal and communication skills.

Responsabilidades

• Coordinate customer return requests, generate labels and arrange shipping.
• Inspect inbound returned items and document their condition in the system.
• Sort returns for refurbishment, repair, or recycling, and update inventory records.

Conhecimentos

French (bilingual)

English (advanced)

Customer service

Active listening

Conflict resolution

Troubleshooting

Process improvement

OS familiarity (iOS/Android/Windows)

CRM proficiency

Shipping/returns knowledge

Interpersonal skills

Ferramentas

CRM

Parcel tracking

Warehouse/ERP systems

Descrição da oferta de emprego

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Backship Support Agent (French-speaking) to work onsite in Barcelona. You will coordinate return requests, generate shipping labels, inspect items, and update inventory while liaising with customers.

The role requires French and English language proficiency, experience in similar positions, and strong problem-solving abilities. Competitive salary with training and growth opportunities in a dynamic team.