French-Speaking Customer Service & Sales Support Specialist

Axalta Coating Systems; Asturias; On-site; EUR 26,000 - 38,000; Full time

Job summary

Axalta Coating Systems in Asturias (Spain) is seeking a French-speaking Customer Service and Sales Support Specialist to process orders and provide service information to customers. You will act as the primary contact for external customers, handling complex orders and exports, while maintaining data accuracy and coordinating with sales, logistics, and credit teams.

The role requires +2 years in customer service or sales support, native French and strong English, SAP/Excel proficiency, and a

Qualifications

• +2 years of experience in a customer service position or sales support role.
• Native French speaking with advanced English; Spanish welcome.
• Bachelor's degree or equivalent through experience.

Responsibilities

• Act as primary contact for existing and potential customers and escalations.
• Manage service inquiries, receive and process orders, including export orders.
• Perform root cause analysis and handle complaints and returns.
• Monitor orders to ensure on-time delivery and take corrective actions.
• Ensure data integrity across master data, invoicing and inventory.

Skills

Problem-solving

Analysis

Organization

Customer focus

Active listening

Communication skills

Multitasking

Quality mindset

Collaborative relationships

Education

Bachelor's degree

Tools

SAP

Excel

Word

Salesforce

Job description

Axalta Coating Systems in Asturias (Spain) is seeking a French-speaking Customer Service and Sales Support Specialist to process orders and provide service information to customers. You will act as the primary contact for external customers, handling complex orders and exports, while maintaining data accuracy and coordinating with sales, logistics, and credit teams.

The role requires +2 years in customer service or sales support, native French and strong English, SAP/Excel proficiency, and a