Customer Service Specialist

Huhtamaki; Nules; On-site; EUR 21,000 - 32,000; Full time

Job summary

Huhtamaki in Spain is seeking a Customer Service Specialist (Temporary Position) to serve as the vital link between customers and the company. You will manage daily communications, process orders, coordinate deliveries, and support invoicing and export documentation, ensuring smooth operations and customer satisfaction.

The role requires English and French fluency, MS Office proficiency, and 3+ years in a similar role.

Qualifications

• 3+ years in customer service, order management, or public-facing roles.
• Experience with business systems (BPCS, Cognos) is a plus.
• Fluent in English and French, both written and spoken.

Responsibilities

• Serve as the main point of contact for customers and manage daily communications.
• Process and verify orders, coordinating with internal teams to confirm delivery dates.
• Plan shipments, deliveries, and related documentation including invoicing and export paperwork when required.
• Register and track customer claims and coordinate resolution with relevant departments.
• Support the introduction of new products by coordinating between customers and internal teams.
• Provide back-office support: sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.

Skills

English proficiency

French proficiency

MS Office

German language (advantage)

Portuguese language (advantage)

Education

Vocational training in administration/commercial fields

Tools

BPCS

Cognos

Job description

Enjoy a career, packaged with care, whilst helping protect food, people and the planetWe are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.Customer Service Specialist (Temporary Position)English and French language proficiency are required for this role.Your opportunityThis is a temporary position. Join our team as a key link between our customers and the company, ensuring daily needs are met efficiently and professionally. You will play a vital role in managing orders, addressing customer inquiries, and supporting the delivery of commercial products, all while contributing to our company’s overall objectives.Where you’ll beYou will work in a dynamic environment, collaborating closely with various departments such as Planning, Purchasing, Logistics, and Sales to deliver excellent service to our customers.What you’ll be doingServe as the main point of contact for customers, managing daily communications through established company channels.Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.Support the introduction of new products or designs by coordinating between customers and internal teams.Provide back office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.Manage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners.Maintain accurate customer information and support the onboarding of new team members.Ensure compliance with company safety and hygiene standards.What you’ll bring to the roleVocational training in administration and/or commercial fields.Proficiency in Microsoft Office.English and French language proficiency (spoken and written) are mandatory.Communication skills in German or Portuguese are an advantage.At least 3 years of experience in a similar role, such as customer service, order management, sales support, or public-facing positions.Practical experience with business systems (e.g., BPCS, Cognos) is an advantage.What we offer in returnYou will be part of a supportive team environment with opportunities for professional growth and development. We value collaboration, continuous improvement, and a commitment to delivering outstanding service to our customers.Inclusion and EqualityWe are committed to creating an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities to succeed. All qualified applicants will be considered for employment without regard to gender, age, disability, ethnicity, religion, or any other protected characteristic. We encourage candidates from all backgrounds to apply.Join us. Help protect food, people and the planet .