French-Bilingual Customer Service & Orders Specialist

Werfen; Bellprat; On-site; EUR 28,000 - 38,000; Full time

Job summary

Werfen is seeking a Customer Service Specialist in Spain to manage day-to-day customer order activities. You will handle inquiries, returns, and order processing while ensuring accurate data and effective collaboration with supply chain, IT, and logistics teams.

The ideal candidate will have a bachelor’s degree in a related field, 2–3 years in supply chain or logistics, plus 1+ year in customer service, with fluent local language and English; French is a plus.

Qualifications

• This role requires a bachelor’s degree in a related field.
• 2–3 years of experience in supply chain, logistics or related function.
• At least 1 year of customer service experience.
• Fluent in the local language and English; French bilingual is a plus.

Responsibilities

• Administer day-to-day activities of customer order management.
• Handle inquiries, returns and resolve issues promptly.
• Oversee orders, including entry, stock allocation and release.
• Collaborate with IT and other stakeholders for system improvements.
• Produce and analyze reports and KPIs for performance insights.

Skills

Customer focus

Teamwork

Attention to detail

Multitasking

Communication skills

Problem solving

Project management

Time management

Education

Bachelor's degree in supply chain / logistics / business administration

Tools

SAP

CRM

Microsoft Office

Job description

Werfen is seeking a Customer Service Specialist in Spain to manage day-to-day customer order activities. You will handle inquiries, returns, and order processing while ensuring accurate data and effective collaboration with supply chain, IT, and logistics teams.

The ideal candidate will have a bachelor’s degree in a related field, 2–3 years in supply chain or logistics, plus 1+ year in customer service, with fluent local language and English; French is a plus.