Remote Networking Support Engineer (Entry Level)

Between Group; Lérida; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents across regions. You will document activities, coordinate with teams, and ensure service levels are met while maintaining assets and configurations.

The role emphasizes entry-level networking knowledge (Cisco/Juniper/Aruba) and strong communication across cultures. Remote work is available with a focus on client satisfaction and proactive problem solving.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computing.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
• Entry level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.

Responsibilities

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to diagnose problems and generate reports.
• Identify and resolve problems following agreed procedures.
• Perform defined maintenance tasks and document resolutions.
• Monitor service delivery against SLAs and maintain records.
• Escalate unresolved incidents and ensure timely resolution.

Skills

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client experience

Remote collaboration

Education

Bachelor’s degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents across regions. You will document activities, coordinate with teams, and ensure service levels are met while maintaining assets and configurations.

The role emphasizes entry-level networking knowledge (Cisco/Juniper/Aruba) and strong communication across cultures. Remote work is available with a focus on client satisfaction and proactive problem solving.