Assistant Hotel Manager (f / m / d)

MEININGER Hotels; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative hospitality company is seeking an Assistant Hotel Manager to join their vibrant team in Barcelona. This role involves leading a diverse team, ensuring exceptional guest experiences, and driving operational excellence. The ideal candidate will have a strong background in front-office management and a passion for hospitality. With opportunities for personal and professional growth, this position offers a dynamic work environment where creativity and collaboration thrive. Join a forward-thinking organization that values diversity and fosters a culture of inclusivity and support.

Servicios

25 vacation days plus additional days for tenure

Paid leave for volunteering

Access to well-being platform

Staff nights and discounts

International corporate culture

Regular team events

Formación

• 3+ years of experience leading a front-office team.
• Strong communication skills in Spanish and English.

Responsabilidades

• Motivate staff and promote good teamwork.
• Handle guest complaints and ensure satisfaction.
• Optimize room distribution and manage inventory.

Conocimientos

Leadership

Communication Skills

Problem Solving

Team Management

Customer Service

Microsoft Office

Front Office Systems

Herramientas

Sihot

Fidelio

Descripción del empleo

Our new MEININGER Hotel is looking for an Assistant Hotel Manager (f / m / d). Do you see yourself as a supportive & caring leader with an aptitude for fun? Get ready for your new adventure and apply to MEININGER Hotel Barcelona!

MEININGER Hotels. Redefining hybrid hospitality. Where the comforts of a hotel meet the special facilities of a hostel.

We run more than 35 hotels in Europe's best cities—and counting!

YOUR TASKS

1. Motivate the staff, ensure a pleasant and safe work climate, and promote good cooperation within the team and with other colleagues.
2. Collaborate with the HR department to hire staff and oversee the correct onboarding and offboarding processes.
3. Lead regular individual and team meetings, and develop skills and knowledge through training and workplace exchanges.
4. Ensure all work equipment and information required for providing guests with the best service are available, in good condition, and optimize workflows and definitions.
5. Use available tools to obtain guest feedback, analyze and categorize it, drive activities, and implement improvements in coordination with the Hotel Manager.
6. Handle guest complaints that cannot be resolved by the team and ensure guest satisfaction with the solutions provided.
7. Optimize room distribution through conscientious occupancy management and coordinate group room allocations with the Groups department.
8. Perform regular audits aligned with company standards, document findings, and initiate corrective actions in coordination with the Operations Manager.
9. Maintain an inventory management system, oversee stock-takes according to guidelines, and support monthly closings.

YOUR PROFILE

1. Minimum of 3 years of relevant experience leading a front-office team or similar.
2. Enjoy leading a diverse and motivated team and possess an inspiring personality.
3. Experience working in a fast-paced environment.
4. Excellent communication skills in Spanish and English.
5. Solution-oriented with strong commitment, entrepreneurial mindset.
6. Leadership skills including coaching, mentoring, providing feedback, and training.
7. Proficiency with Microsoft Office and front office systems (e.g., Sihot, Fidelio).
8. A willingness to travel occasionally.

WHAT MEININGER OFFERS

1. 25 vacation days plus an extra day for each year with MEININGER (up to 5 days max).
2. 2 additional paid leave days for volunteering (Corporate Volunteering & VTO Programs).
3. Access to our well-being platform, offering personalized sessions with psychologists and lifestyle experts in multiple languages for employees and their families.
4. Opportunities for growth and development within an expanding international organization.
5. Staff nights at MEININGER hotels and Friends & Family discounts.
6. A lively, open, and international corporate culture with flat hierarchies.
7. Regular employee events and team activities: M-Days, winter and summer parties, team-building events.

APPLICATION

We are enthusiastic hosts as diverse as our guests. Do you feel like you?

Send us your CV. We welcome candidates from different backgrounds, cultures, life preferences, and experiences to apply. We believe that a diverse and inclusive workplace fosters creativity, innovation, and productivity.

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