Application Support Specialist 2nd Level Support 100% (f/m/d)

Julius Baer; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Julius Baer in Madrid seeks an experienced Application Support Specialist to ensure the smooth operation of core banking applications. You will handle 2nd-level support, incident management, and on-call rotations while coordinating with multiple IT and business teams to ensure reliable service delivery.

The role requires strong Linux and Windows server knowledge, experience with batch scheduling tools (AWA/Control-M), and ITIL foundations.

Formación

• Completed IT training or degree in computer science or equivalent.
• Minimum 2 years of professional experience in application support.
• Strong knowledge of Linux and Windows server environments.
• Familiarity with batch/job scheduling tools (AWA/Control-M) and workload automation.
• ITIL Foundation certification or equivalent.

Responsabilidades

• Ensure smooth operation of core banking applications and 2nd-level support.
• Process incidents from monitoring systems within SLAs.
• Coordinate with incident managers, service owners, 3rd-level support, and stakeholders.
• Handle local administrative duties and periodic on-call rotation.
• Administer change requests and oversee deployment readiness.
• Participate in weekend deployments and release activities.
• Maintain operation documentation and knowledge base.
• Support batch scheduling and monitoring across tools like AWA/Control-M.

Conocimientos

Linux knowledge

Windows Server

Batch scheduling tools

Java application servers

ITIL Foundation

Team leadership

English communication

Analytical mindset

Shell scripting

Proactive learning

Educación

Degree in Computer Science or IT certification

Herramientas

Automic AWA

Control-M

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for offering support services (e.g., for software, hardware, end user devices, networks) and providing monitoring capabilities, ensuring continuous access to IT services and Live Cycle the End User.

YOUR CHALLENGE

• Ensure the smooth operation of core banking applications, focusing on application
• management (2nd-level support).Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative Manager
• Take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).

YOUR PROFILE

• Completed IT training (Degree in Computer Science or equivalent IT-related certification).
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• Solid understanding of Windows OS at server level.
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• Process-oriented and analytical mindset.
• Excellent communication skills and ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.
• Good written and spoken English.