Core Application Operation Engineer – L2 Support 100%

Julius Baer; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Julius Baer in Madrid is seeking an experienced IT application support professional to lead the technical change for core banking applications and manage their lifecycle.

You will handle 2nd-level operations, incident processing within SLAs, and coordinate across incident managers, service owners, and agile teams.

The role also includes on-call duties, change administration, weekend releases, and ongoing documentation and process improvement.

Formación

• Completed IT training (Degree in Computer Science or IT-related certification).
• At least 2 years of professional experience in application support.
• Good Unix know-how; shell scripting is an advantage.
• Knowledge of Windows Server operating system.
• Knowledge of Java application server and databases; AWA is a plus.
• ITIL Foundation certification.
• Ideally banking experience and knowledge of financial products.
• Process-oriented and analytical approach.
• Enthusiastic team player with strong communication skills.
• Highly motivated, proactive, and eager to learn.
• Good written and spoken English; German is an advantage.

Responsabilidades

• Ensure operation of core banking applications with 2nd-level support.
• Process incident tickets generated by monitoring systems and local service desk within SLAs.
• Coordinate between incident managers, application owners, 3rd-level support, IT/Agile teams and stakeholders.
• Takeover of periodic on-call duty (weekly 7x24).
• Administer change requests for application-related processes.
• Participate in periodic releases on weekends.
• Engage in projects related to operational aspects for existing or integrated apps.
• Routine data cleansing of the systems.
• Process optimization and automation of repetitive tasks, handover to L1.
• Keep application operation documentation up to date.

Conocimientos

Unix scripting

Java app server

Database knowledge

Windows Server

Communication skills

Team collaboration

German language

Educación

ITIL Foundation

Herramientas

AWA

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.

YOUR CHALLENGE

• Ensuring the operation of core banking applications in respect to application management (2nd level support)
• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders
• Takeover of periodical on-call duty (weekly 7x24)
• Administration of change requests, for application related process fulfillment
• Participation in periodic releases on weekends
• Engage in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
• Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

• Completed IT training (Degree in Computer Science or other IT related certification)
• At least 2 years of professional experience in application support
• Good Unix know-how (shell scripting is an advantage)
• Knowledge of Windows OS at server level
• Knowledge of Java application server / database / AWA is an advantage
• ITIL Foundation certification
• Ideally, experience in banking with a knowledge of financial products
• Process-oriented and analytical approach
• Enthusiastic team player with strong communication skills
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts
• Good written and spoken English, German an advantage