Core Application Operation Engineer – L2 Support 100%

Bank Julius Bär & Co. Ltd.; Madrid; Presencial; EUR 36.000 - 55.000; Jornada completa

Descripción de la vacante

Julius Baer is seeking an experienced application support specialist to lead 2nd line operations for core banking applications in Madrid. You will manage incident tickets, coordinate across IT teams and business stakeholders, and take part in periodic on-call duty and weekend releases.

The role requires IT-savvy candidates with Unix/Linux and Windows server knowledge, Java app server experience, and a mindset for process optimization and documentation.

Formación

• 2+ years of professional experience in application support.
• Good Unix know-how and shell scripting are advantages.
• Knowledge of Windows OS at server level; familiarity with Java app server and database is a plus.

Responsabilidades

• Provide 2nd line support for core banking applications within SLAs.
• Process incident tickets generated by monitoring systems and local service desk.
• Coordinate between incident managers, service owners, 3rd-level support and IT/Business teams.
• Participate in weekend releases and on-call duty (weekly 7x24).
• Maintain operation documentation and participate in change requests for application processes.

Conocimientos

Unix know-how

Shell scripting

Windows OS

English proficiency

German advantage

Educación

Degree in Computer Science or related IT field

ITIL Foundation certification

Herramientas

Java application server

Database

AWA

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.

YOUR CHALLENGE

Ensuring the operation of core banking applications in respect to application management (2nd level support) Processing of incident tickets generated by monitoring systems and the local service desk within SLAs Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders Takeover of periodical on-call duty (weekly 7x24) Administration of change requests, for application related process fulfillment Participation in periodic releases on weekends Engage in projects relating to operational aspects for existing or newly integrated applications Routine data cleansing of the systems Process optimization and automation of repetitive tasks including handover to L1 (Control Center) Keep application operation documentation (knowledge database) up to date.

YOUR PROFILE

Completed IT training (Degree in Computer Science or other IT related certification) At least 2 years of professional experience in application support Good Unix know-how (shell scripting is an advantage) Knowledge of Windows OS at server level Knowledge of Java application server / database / AWA is an advantage ITIL Foundation certification Ideally, experience in banking with a knowledge of financial products Process-oriented and analytical approach Enthusiastic team player with strong communication skills Highly motivated, and proactive, with an eagerness to learn and take on new concepts Good written and spoken English, German an advantage.

The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners.

Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

For more information visit www.juliusbaer.com or contact us via the Contact Form.