IT Application Support Specialist – 2nd Level Support 100% (f/m/d)

Julius Baer; Madrid; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Julius Baer is seeking an experienced Application Support Specialist to ensure reliable operation of core banking systems. You will handle incident management, provide 2nd level support, and coordinate across teams in a 24/7 on-call environment.

You will work with ServiceNow, monitor incidents, and contribute to automation and process improvements while maintaining SLAs. English is required; German is a plus, and banking knowledge is advantageous.

Formación

• ServiceNow specialist/administrator support skills
• Completed IT training (Degree in Computer Science or other IT related certification)
• At least 2 years of professional experience in application support
• Good Unix know-how (shell scripting is an advantage)
• Knowledge of Windows OS at server level
• Knowledge of database, AWA, Splunk, Dynatrace.
• ITIL Foundation certification
• Ideally, experience in banking with a knowledge of financial products
• Process-oriented and analytical approach
• Enthusiastic team player with strong communication skills
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts
• Good written and spoken English, German an advantage

Responsabilidades

• Provide end-user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs.
• Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices.
• Ensuring the operation of core banking applications in respect to application management (2nd level support)
• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
• Takeover of periodical on-call duty (weekly 7x24)
• Administration of change requests, for application related process fulfillment
• Participation in periodic releases on weekends
• Engage in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
• Keep application operation documentation (knowledge database) up to date

Conocimientos

Strong communication

Team player

Analytical approach

Proactive learner

Motivated

Educación

Degree in Computer Science or IT certification

Herramientas

ServiceNow

Unix shell scripting

Windows Server

Splunk

Dynatrace

AWA

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. In this role, you will play a critical part in maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on-call environment.

YOUR CHALLENGE

• Provide end-user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs.

• Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices.

• Ensuring the operation of core banking applications in respect to application management (2nd level support)

• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs

• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders

• Takeover of periodical on-call duty (weekly 7x24)

• Administration of change requests, for application related process fulfillment

• Participation in periodic releases on weekends

• Engage in projects relating to operational aspects for existing or newly integrated applications

• Routine data cleansing of the systems

• Process optimization and automation of repetitive tasks including handover to L1 (Control Center)

• Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

• ServiceNow specialist/administrator support skills

• Completed IT training (Degree in Computer Science or other IT related certification)

• At least 2 years of professional experience in application support

• Good Unix know-how (shell scripting is an advantage)

• Knowledge of Windows OS at server level

• Knowledge of database, AWA, Splunk, Dynatrace.

• ITIL Foundation certification

• Ideally, experience in banking with a knowledge of financial products

• Process-oriented and analytical approach

• Enthusiastic team player with strong communication skills

• Highly motivated, and proactive, with an eagerness to learn and take on new concepts

• Good written and spoken English, German an advantage