Application Support Specialist Banking IT, 24/7 On-Call

Bank Julius Bär & Co. Ltd.; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

Julius Baer in Madrid is seeking an IT Application Support professional to maintain and support core banking applications. You will handle 2nd-level support, incident management, and collaborate with IT/Business stakeholders to ensure continuous service delivery.

The role requires Linux and Windows server knowledge, experience with batch scheduling tools, ITIL certification, and the ability to lead small teams or projects while communicating effectively in English.

Qualifications

• Degree in Computer Science or equivalent IT-related certification.
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• Solid understanding of Windows OS at server level.
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• Process-oriented and analytical mindset.
• Excellent communication skills and ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.

Responsibilities

• Ensure smooth operation of core banking applications, focusing on 2nd-level support.
• Process incident tickets from monitoring systems and the local service desk within SLAs.
• Coordinate between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative manager and take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1.
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M).

Skills

Linux

Shell scripting

Windows Server

Java application servers

Databases

Workload automation (AWA/Control-M)

ITIL Foundation

Batch job scheduling

English communication

Team leadership / project mgmt

Education

Computer Science degree

Tools

Automic AWA

Control-M

Job description

Julius Baer in Madrid is seeking an IT Application Support professional to maintain and support core banking applications. You will handle 2nd-level support, incident management, and collaborate with IT/Business stakeholders to ensure continuous service delivery.

The role requires Linux and Windows server knowledge, experience with batch scheduling tools, ITIL certification, and the ability to lead small teams or projects while communicating effectively in English.