Application Support Specialist 2nd Level Support 100% (f/m/d)

Bank Julius Bär & Co. Ltd.; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

Julius Baer in Madrid is seeking an IT Application Support professional to maintain and support core banking applications. You will handle 2nd-level support, incident management, and collaborate with IT/Business stakeholders to ensure continuous service delivery.

The role requires Linux and Windows server knowledge, experience with batch scheduling tools, ITIL certification, and the ability to lead small teams or projects while communicating effectively in English.

Qualifications

• Degree in Computer Science or equivalent IT-related certification.
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• Solid understanding of Windows OS at server level.
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• Process-oriented and analytical mindset.
• Excellent communication skills and ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.

Responsibilities

• Ensure smooth operation of core banking applications, focusing on 2nd-level support.
• Process incident tickets from monitoring systems and the local service desk within SLAs.
• Coordinate between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative manager and take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1.
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M).

Skills

Linux

Shell scripting

Windows Server

Java application servers

Databases

Workload automation (AWA/Control-M)

ITIL Foundation

Batch job scheduling

English communication

Team leadership / project mgmt

Education

Computer Science degree

Tools

Automic AWA

Control-M

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for offering support services (e.g., for software, hardware, end user devices, networks) and providing monitoring capabilities, ensuring continuous access to IT services and Live Cycle the End User.

YOUR CHALLENGE

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support).
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative Manager Take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).

YOUR PROFILE

• Completed IT training (Degree in Computer Science or equivalent IT-related certification).
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• Solid understanding of Windows OS at server level.
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• Process-oriented and analytical mindset.
• Excellent communication skills and ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.
• Good written and spoken English.

The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations.

Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners.

Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

For more information visit www.juliusbaer.com or contact us via the Contact Form.