AI-Driven SMB Account Manager

bsport; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

AI tools budget

Health insurance

Wellhub access

Flexible remote day

International team

Job summary

bsport is seeking a driven customer success professional to own a high-volume SMB studio portfolio. You will leverage data signals and automation to prioritize accounts that grow revenue while reducing churn.

You’ll implement scalable playbooks, use AI to extend reach, and maintain a clean pipeline so the team can move faster. Expect a fast-moving, collaborative environment with strong growth opportunities.

Qualifications

• Experience prioritizing a large portfolio and acting on signals.
• Data-driven decision making with measurable outcomes.
• Strong CRM discipline and focus on automation of repetitive tasks.
• Ability to scale processes without losing the human touch.

Responsibilities

• Own a high-volume SMB studio portfolio and drive growth.
• Prioritize accounts at risk and those with expansion potential.
• Drive retention and upsell through usage signals, not guesswork.
• Build repeatable playbooks and leverage AI/tools to extend reach.
• Keep the book clean and the pipeline honest for faster team execution.
• Flag risks early and feed learnings back into workflows.

Skills

Prioritization

Data-driven

CRM discipline

Automation mindset

Scale management

Clear communication

Tools

AI tooling

Job description

bsport is seeking a driven customer success professional to own a high-volume SMB studio portfolio. You will leverage data signals and automation to prioritize accounts that grow revenue while reducing churn.

You’ll implement scalable playbooks, use AI to extend reach, and maintain a clean pipeline so the team can move faster. Expect a fast-moving, collaborative environment with strong growth opportunities.