Account Manager SMB (French market)

bsport; Barcelona; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

AI tools budget

Health insurance

Wellhub access

Flexible remote day

International team

Job summary

bsport is seeking a driven customer success professional to own a high-volume SMB studio portfolio. You will leverage data signals and automation to prioritize accounts that grow revenue while reducing churn.

You’ll implement scalable playbooks, use AI to extend reach, and maintain a clean pipeline so the team can move faster. Expect a fast-moving, collaborative environment with strong growth opportunities.

Qualifications

• Experience prioritizing a large portfolio and acting on signals.
• Data-driven decision making with measurable outcomes.
• Strong CRM discipline and focus on automation of repetitive tasks.
• Ability to scale processes without losing the human touch.

Responsibilities

• Own a high-volume SMB studio portfolio and drive growth.
• Prioritize accounts at risk and those with expansion potential.
• Drive retention and upsell through usage signals, not guesswork.
• Build repeatable playbooks and leverage AI/tools to extend reach.
• Keep the book clean and the pipeline honest for faster team execution.
• Flag risks early and feed learnings back into workflows.

Skills

Prioritization

Data-driven

CRM discipline

Automation mindset

Scale management

Clear communication

Tools

AI tooling

Job description

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

This role is built for someone who thinks in leverage. You won't be managing a handful of accounts with white-glove attention. You'll own several hundred, and your edge will be knowing exactly where to spend your time, using data and automation to cover the rest. If you get energy from building systems that scale instead of grinding through a to-do list, you'll thrive here.

What you will own

• Own a high-volume portfolio of SMB studios and be accountable for keeping them and growing them.

• Prioritize ruthlessly: spot the accounts most at risk and most ready to expand, and act on them first.

• Drive retention and uncover upsell opportunities through usage and intent signals, not guesswork.

• Build low-touch, repeatable playbooks and lean on AI and tooling to extend your reach.

• Keep your book clean and your pipeline honest so the whole team can move faster.

• Flag risks early and feed what you learn back into how we work.

You would be great fit if you have

• A sharp sense of prioritization and the autonomy to run your own book.

• A data-driven instinct: comfortable letting signals decide where you act.

• Strong CRM discipline and a genuine pull toward automating the repetitive stuff.

• The ability to manage at scale without losing the human touch.

• Clear, concise communication that lands at volume.

What We Offer

AI-powered, from day one
Your own Claude account and a monthly AI tools budget.

Your health comes first
Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect
Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

Why bsport

• Join at a pivotal moment. We have the ambition to raise our next funding round in 2027, making 2026 one of the most exciting and impactful years in our journey. Your individual performance will have a visible impact on the company's growth before we become a much larger organization.

• Own and grow your portfolio. From driving product adoption and customer engagement to identifying upsell and expansion opportunities, you'll have a direct impact on customer retention, satisfaction, and revenue growth.

• Learn every week. We invest heavily in your success through regular one-to-one coaching, team training sessions, and continuous feedback from experienced managers.

• Use AI every day. From preparing for customer meetings and analysing account health to identifying growth opportunities and creating tailored proposals, AI is embedded into your workflow so you can spend less time on admin and more time building strong customer relationships.

The hiring process

• First chat with Charlotte, Talent Acquisition (30’)

• Interview with the Team Leader

• Interview with the Country Manager

• (optional) Interview with the Head of Customer and Growth

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.