SMB Growth & Relationship Manager

BAM Ventures; Madrid; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

PayPal is seeking an AM2 to own the end-to-end commercial relationship for ~200 SMB merchants, driving growth, managing renewals, and maintaining margin. You’ll prioritize a high-volume book with structured servicing and a data-driven mindset.

You will use AI-powered tools to identify growth and risk opportunities, collaborate with internal teams, and deliver competitive, customer-focused solutions while safeguarding revenue and pipeline health.

Qualifications

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Be the single point of contact for merchants, owning commercial outcomes end to end.
• Use AI-powered tools to spot growth, cross-sell and risk opportunities across your book.
• Keep pipeline, forecast and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
• Coordinate internal teams to resolve merchant needs, and decide the right action when standard process isn't enough.

Skills

AI tools usage

Pipeline management

Negotiation

Forecasting

Account management

Education

Bachelor's degree

Education-Experience equivalence

Tools

AI-powered tools

Job description

PayPal is seeking an AM2 to own the end-to-end commercial relationship for ~200 SMB merchants, driving growth, managing renewals, and maintaining margin. You’ll prioritize a high-volume book with structured servicing and a data-driven mindset.

You will use AI-powered tools to identify growth and risk opportunities, collaborate with internal teams, and deliver competitive, customer-focused solutions while safeguarding revenue and pipeline health.