2nd-Level Application Support Engineer – Banking Ops

Julius Baer; Madrid; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Julius Baer in Madrid, Spain seeks a dedicated 2nd-level Application Support professional to ensure stable operation of core banking apps and manage batch jobs. You will handle incident tickets, coordinate with multiple IT teams, and participate in weekend deployments to keep services running smoothly.

The role requires Linux, Windows Server, Java apps and databases experience, plus ITIL certification. Strong communication and teamwork are essential; English proficiency is required.

Competenze

• Degree in Computer Science or equivalent IT-related certification.
• Minimum 2 years of professional experience in application support.
• Strong Linux knowledge; shell scripting is a plus.
• Solid understanding of Windows Server OS.
• Familiarity with Java application servers, databases, and workload automation tools (AWA a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M).
• Banking/financial services experience preferred.
• Proven ability to manage small teams or demonstrate project management skills.
• Process-oriented and analytical mindset.
• Excellent communication and cross-team collaboration skills.
• Good written and spoken English.

Mansioni

• Ensure smooth operation of core banking applications with 2nd-level support.
• Process incident tickets from monitoring systems and local service desk per SLAs.
• Coordinate between incident managers, app owners, 3rd-level support, other IT/Agile teams, and stakeholders.
• Act as the local administrative Manager.
• Take over weekly 24/7 on-call duty.
• Administer change requests and ensure proper execution of app-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of apps.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks.
• Maintain and update operation docs and knowledge base.
• Provide support for batch job scheduling and monitoring (Automic AWA, Control-M).

Conoscenze

Linux

Windows Server

English communication

Java apps & databases

ITIL Foundation

Batch scheduling (AWA/Control-M)

Team/PM skills

Analytical mindset

Proactive learner

Formazione

Degree in Computer Science or IT cert

Strumenti

Automic AWA

Control-M

Java application servers

Databases

Descrizione del lavoro

Julius Baer in Madrid, Spain seeks a dedicated 2nd-level Application Support professional to ensure stable operation of core banking apps and manage batch jobs. You will handle incident tickets, coordinate with multiple IT teams, and participate in weekend deployments to keep services running smoothly.

The role requires Linux, Windows Server, Java apps and databases experience, plus ITIL certification. Strong communication and teamwork are essential; English proficiency is required.