ServiceNow & App Support Specialist | 2nd Level & On‑Call

Bank Julius Bär & Co. Ltd.; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Julius Baer in Madrid seeks an experienced Application Support professional to lead technical change for core banking apps. You will handle 2nd line support, incident triage, and cross-team coordination, while driving automation and documentation.

The role includes on-call duties and weekend releases within a collaborative, international wealth management environment. The ideal candidate has ServiceNow admin skills, ITIL familiarity, a degree in IT, and at least two years in application support,

Qualifications

• ServiceNow administration experience and ITSM/CSM process knowledge.
• Root-cause analysis, workflow configuration and automation skills.
• Experience with monitoring, troubleshooting, and maintaining docs/articles.
• IT-related degree or certification; ITIL Foundation is a plus.
• Knowledge of Unix, Windows server environments, and Java application servers.
• Strong written and spoken English with good communication skills.

Responsibilities

• Ensure operation of core banking applications and provide 2nd level support.
• Process incident tickets within SLA and coordinate with service owners.
• Communicate between incident managers, 3rd-level support, and stakeholders.
• Take periodic on-call duty (weekly 7x24).
• Administer change requests for application-related processes.
• Participate in weekend releases and project work for integrated apps.
• Perform routine data cleansing and automate repetitive tasks.
• Keep operation docs and knowledge articles up to date.

Skills

ServiceNow Admin

Root-cause Analysis

Automation

Knowledge Base

Unix Shell

Windows Server

Java

English Proficiency

Communication Skills

Education

Degree in Computer Science or IT related certification

ITIL Foundation certification

Tools

ServiceNow

Windows OS

Job description

Julius Baer in Madrid seeks an experienced Application Support professional to lead technical change for core banking apps. You will handle 2nd line support, incident triage, and cross-team coordination, while driving automation and documentation.

The role includes on-call duties and weekend releases within a collaborative, international wealth management environment. The ideal candidate has ServiceNow admin skills, ITIL familiarity, a degree in IT, and at least two years in application support,