Application Support Specialist 2nd Level Support 100% (f/m/d)

Julius Baer; Madrid; On-site; EUR 42,000 - 52,000; Full time

Job summary

Julius Baer in Madrid, Spain seeks a dedicated 2nd-level Application Support professional to ensure stable operation of core banking apps and manage batch jobs. You will handle incident tickets, coordinate with multiple IT teams, and participate in weekend deployments to keep services running smoothly.

The role requires Linux, Windows Server, Java apps and databases experience, plus ITIL certification. Strong communication and teamwork are essential; English proficiency is required.

Qualifications

• Degree in Computer Science or equivalent IT-related certification.
• Minimum 2 years of professional experience in application support.
• Strong Linux knowledge; shell scripting is a plus.
• Solid understanding of Windows Server OS.
• Familiarity with Java application servers, databases, and workload automation tools (AWA a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M).
• Banking/financial services experience preferred.
• Proven ability to manage small teams or demonstrate project management skills.
• Process-oriented and analytical mindset.
• Excellent communication and cross-team collaboration skills.
• Good written and spoken English.

Responsibilities

• Ensure smooth operation of core banking applications with 2nd-level support.
• Process incident tickets from monitoring systems and local service desk per SLAs.
• Coordinate between incident managers, app owners, 3rd-level support, other IT/Agile teams, and stakeholders.
• Act as the local administrative Manager.
• Take over weekly 24/7 on-call duty.
• Administer change requests and ensure proper execution of app-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of apps.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks.
• Maintain and update operation docs and knowledge base.
• Provide support for batch job scheduling and monitoring (Automic AWA, Control-M).

Skills

Linux

Windows Server

English communication

Java apps & databases

ITIL Foundation

Batch scheduling (AWA/Control-M)

Team/PM skills

Analytical mindset

Proactive learner

Education

Degree in Computer Science or IT cert

Tools

Automic AWA

Control-M

Java application servers

Databases

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for offering support services (e.g., for software, hardware, end user devices, networks) and providing monitoring capabilities, ensuring continuous access to IT services and Live Cycle the End User.

YOUR CHALLENGE

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support).
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative Manager
• Take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).

YOUR PROFILE

• Completed IT training (Degree in Computer Science or equivalent IT-related certification).
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• Solid understanding of Windows OS at server level.
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products.
• Proven ability to manage small teams or demonstrated project management skills.
• Process-oriented and analytical mindset.
• Excellent communication skills and ability to collaborate across teams.
• Highly motivated, proactive, and eager to learn new concepts.
• Good written and spoken English.