Application Support Specialist + ServiceNow Support - 2nd Level Support 100%

Bank Julius Bär & Co. Ltd.; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Julius Baer in Madrid seeks an experienced Application Support professional to lead technical change for core banking apps. You will handle 2nd line support, incident triage, and cross-team coordination, while driving automation and documentation.

The role includes on-call duties and weekend releases within a collaborative, international wealth management environment. The ideal candidate has ServiceNow admin skills, ITIL familiarity, a degree in IT, and at least two years in application support,

Qualifications

• ServiceNow administration experience and ITSM/CSM process knowledge.
• Root-cause analysis, workflow configuration and automation skills.
• Experience with monitoring, troubleshooting, and maintaining docs/articles.
• IT-related degree or certification; ITIL Foundation is a plus.
• Knowledge of Unix, Windows server environments, and Java application servers.
• Strong written and spoken English with good communication skills.

Responsibilities

• Ensure operation of core banking applications and provide 2nd level support.
• Process incident tickets within SLA and coordinate with service owners.
• Communicate between incident managers, 3rd-level support, and stakeholders.
• Take periodic on-call duty (weekly 7x24).
• Administer change requests for application-related processes.
• Participate in weekend releases and project work for integrated apps.
• Perform routine data cleansing and automate repetitive tasks.
• Keep operation docs and knowledge articles up to date.

Skills

ServiceNow Admin

Root-cause Analysis

Automation

Knowledge Base

Unix Shell

Windows Server

Java

English Proficiency

Communication Skills

Education

Degree in Computer Science or IT related certification

ITIL Foundation certification

Tools

ServiceNow

Windows OS

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.

YOUR CHALLENGE

• Ensuring the operation of core banking applications in respect to application management (2nd level support)
• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders
• Takeover of periodical on-call duty (weekly 7x24)
• Administration of change requests, for application related process fulfillment
• Participation in periodic releases on weekends
• Engage in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
• Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

• ServiceNow platform support and administration expertise, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change and Knowledge Management (ServiceNow System Administrator certification is an advantage)
• Experience with ServiceNow root-cause analysis, workflow configuration and automation, platform monitoring, troubleshooting, and maintaining operational documentation and knowledge articles.
• Completed IT training (Degree in Computer Science or other IT related certification)
• At least 2 years of professional experience in application support
• Good Unix know-how (shell scripting is an advantage)
• Knowledge of Windows OS at server level
• Knowledge of Java application server / database / AWA is an advantage
• ITIL Foundation certification
• Ideally, experience in banking with a knowledge of financial products
• Process-oriented and analytical approach
• Enthusiastic team player with strong communication skills
• Highly motivated, and proactive, with an eagerness to learn and take on new concepts
• Good written and spoken English

The international reference in wealth management Julius Baer is the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations.

Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners.

Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first‑class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well‑being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

For more information visit www.juliusbaer.com or contact us via the Contact Form.