ServiceNow & App Support Engineer (24/7 Incident Response)

Julius Baer; Madrid; On-site; EUR 42,000 - 60,000; Full time

Job summary

Julius Baer is seeking an Application Support Specialist in Madrid to ensure reliable operation of core banking systems. You will manage ServiceNow incidents, guide users, and coordinate with cross-functional teams in a dynamic on-call environment.

The role emphasizes stability, automation, and knowledge sharing. The ideal candidate has ServiceNow administration experience, ITIL Foundation, and at least two years in application support, with a proactive mindset and strong communication in

Qualifications

• ServiceNow administration and best practices.
• 2+ years of application support experience.

Responsibilities

• Provide end-user and platform support for ServiceNow including incident handling and SLA adherence.
• Maintain system stability by monitoring tickets and coordinating with technical teams.
• Coordinate across incident managers, service owners and 3rd-level support.
• Take weekly on-call duty (24/7).
• Participate in periodic releases and project initiatives.

Skills

ServiceNow admin

Incident management

Workflow automation

Platform monitoring

Knowledge base maintenance

ITIL Foundation

English communication

Finance domain knowledge

Unix scripting

Education

Degree in Computer Science or IT certification

Tools

Splunk

Dynatrace

AWA

Windows Server

Job description

Julius Baer is seeking an Application Support Specialist in Madrid to ensure reliable operation of core banking systems. You will manage ServiceNow incidents, guide users, and coordinate with cross-functional teams in a dynamic on-call environment.

The role emphasizes stability, automation, and knowledge sharing. The ideal candidate has ServiceNow administration experience, ITIL Foundation, and at least two years in application support, with a proactive mindset and strong communication in