Application Support Specialist - 2nd Level Support 100%

Julius Baer; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Julius Baer seeks an experienced System Engineer to ensure the smooth operation of core banking applications and provide 2nd-level support. You will process incident tickets, coordinate with multiple IT teams, and act as the local administrative Manager.

The role includes on-call duty, change management, and participation in weekend deployments. You will drive automation of repetitive tasks and contribute to project work, data maintenance, and update of operation docs.

Formación

• Completed IT training (Degree in Computer Science or equivalent IT-related certification).
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• ITIL Foundation certification; experience in batch job scheduling tools (Automic AWA, Control-M).

Responsabilidades

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support).
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
• Coordinate and communicate between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative Manager.
• Take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).

Conocimientos

ITIL framework

Batch scheduling

Linux scripting

Java app servers

Windows Server

Shell scripting

Team leadership

English proficiency

Banking domain knowledge

Educación

Degree in Computer Science or IT-related cert

Herramientas

Automic AWA

Control-M

Descripción del empleo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

System engineering is an interdisciplinary field of system and platform engineering, complemented with business management and operational responsibility, that centres around on how to design and manage complex systems and technology platforms over their life cycles. The system engineer can assume a pure holistic role or can be a database, system/server, virtualization or a network specialist.

YOUR CHALLENGE

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
• Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
• Act as the local administrative Manager
• Take over periodical on-call duty (weekly 24/7 rotation)
• Administer change requests and ensure proper execution of application-related processes
• Participate in periodic release activities, including weekend deployments
• Contribute to projects related to operational aspects of existing or newly integrated applications
• Perform routine data cleansing and maintenance of systems
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center)
• Maintain and update application operation documentation and knowledge base
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools)

YOUR PROFILE

Education and Required Skills:

• Completed IT training (Degree in Computer Science or equivalent IT-related certification)
• Minimum of 2 years of professional experience in application support
• Strong Linux knowledge (shell scripting is an advantage)
• Solid understanding of Windows OS at server level
• Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
• ITIL Foundation certification
• Experience in batch job support and scheduling tools (Automic AWA, Control-M, or similar).
• Ideally, experience in banking or financial services with knowledge of financial products
• Proven ability to manage small teams or demonstrated project management skills
• Process-oriented and analytical mindset
• Excellent communication skills and ability to collaborate across teams
• Highly motivated, proactive, and eager to learn new concepts
• Good written and spoken English