Banking App Support & Operations Engineer

Julius Baer; Madrid; On-site; EUR 42,000 - 64,000; Full time

Job summary

Julius Baer seeks an experienced System Engineer to ensure the smooth operation of core banking applications and provide 2nd-level support. You will process incident tickets, coordinate with multiple IT teams, and act as the local administrative Manager.

The role includes on-call duty, change management, and participation in weekend deployments. You will drive automation of repetitive tasks and contribute to project work, data maintenance, and update of operation docs.

Qualifications

• Completed IT training (Degree in Computer Science or equivalent IT-related certification).
• Minimum of 2 years of professional experience in application support.
• Strong Linux knowledge (shell scripting is an advantage).
• ITIL Foundation certification; experience in batch job scheduling tools (Automic AWA, Control-M).

Responsibilities

• Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support).
• Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
• Coordinate and communicate between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
• Act as the local administrative Manager.
• Take over periodical on-call duty (weekly 24/7 rotation).
• Administer change requests and ensure proper execution of application-related processes.
• Participate in periodic release activities, including weekend deployments.
• Contribute to projects related to operational aspects of existing or newly integrated applications.
• Perform routine data cleansing and maintenance of systems.
• Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
• Maintain and update application operation documentation and knowledge base.
• Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).

Skills

ITIL framework

Batch scheduling

Linux scripting

Java app servers

Windows Server

Shell scripting

Team leadership

English proficiency

Banking domain knowledge

Education

Degree in Computer Science or IT-related cert

Tools

Automic AWA

Control-M

Job description

Julius Baer seeks an experienced System Engineer to ensure the smooth operation of core banking applications and provide 2nd-level support. You will process incident tickets, coordinate with multiple IT teams, and act as the local administrative Manager.

The role includes on-call duty, change management, and participation in weekend deployments. You will drive automation of repetitive tasks and contribute to project work, data maintenance, and update of operation docs.