Onsite IT Hardware Support Technician

NSC Global

Aabenraa Kommune

On-site

DKK 300,000 - 420,000

Full time

7 days ago

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Job summary

NSC Global is seeking an Level 1 Field Service Technician to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics, service-call updates, parts handling and customer communication within agreed SLAs.

The technician will attend customer locations, validate faults, complete interventions and provide accurate updates. A valid driving licence and English proficiency are required; CompTIA A+ certification is

Qualifications

Experience in Level 1 technical support or comparable customer-facing IT role.
Strong PC, laptop hardware knowledge and fault isolation skills.
Working knowledge of operating systems, BIOS, drivers and basic networking principles.
Ability to follow structured diagnostic processes and document troubleshooting steps.
Confident communication to explain issues to non-technical customers.
Ability to work independently at customer sites with safety and escalation procedures.
Strong time management across appointments, travel and SLAs.
High attention to detail in ticket updates, parts handling and reporting.
Fluent written and spoken English and local language for on-site contact.
Valid driving licence and access to a vehicle for travel to sites.
CompTIA A+ certification is desirable.

Responsibilities

Attend customer sites within agreed service windows and complete each intervention to the required standard.
Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
Validate warranty status, asset identification and diagnostic findings before completing repairs.
Apply diagnostic tools and methods, including built-in diagnostics and structured troubleshooting.
Provide service updates and obtain customer sign-off after each intervention.
Generate electronic service reports via the field service platform.
Reinstall BIOS, drivers and operating systems where instructed.
Troubleshoot hardware-related networking faults within service call scope.
Order parts through approved processes after troubleshooting.
Collect and return defective or unused parts within required timescales.
Keep customers informed about next steps, repeat visits and parts needs.
Escalate unusual incidents including customer dissatisfaction or safety issues.
Ensure compliance with electrostatic discharge, safety, security and process training.
Report deviations and contribute to continuous improvement.