On-Site Desk-Side Support Engineer

NSC Global; Silkeborg Kommune; On-site; DKK 180,000 - 240,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems, including hardware troubleshooting, repair, and replacements at client sites.

Technicians will validate faults, provide timely updates, and ensure service level adherence while following field service procedures and safety requirements. Proficiency in English and local language is essential for on-site communication.

Qualifications

• Experience in Level 1 technical support or comparable customer-facing IT support.
• Sound understanding of PC, laptop and client hardware components.
• Knowledge of operating systems, BIOS, drivers and basic networking principles.
• Ability to follow structured diagnostic processes and document steps.
• Confident communication with non-technical customers.
• Ability to work independently at customer sites with safety and escalation procedures.
• Strong time management across appointments and travel.
• High attention to detail in ticket updates and service reporting.
• Fluent written and spoken English and local language for customer contact.

Responsibilities

• Attend customer sites within agreed service windows and complete interventions to standard.
• On-site troubleshooting, diagnostics, hardware repair and component replacement.
• Validate warranty status, asset identification and diagnostic findings before repair.
• Apply diagnostic tools and ensure accurate service reports and customer sign-off.
• Reinstall BIOS, drivers and operating systems as instructed.
• Troubleshoot hardware-related networking faults within scope of service calls.
• Order parts and manage returns per approved process.
• Communicate next steps and parts requirements to customers.
• Escalate incidents when necessary and maintain safety and compliance.

Skills

Level 1 field support

PC hardware

Operating systems

Communication

Time management

Independent work

English proficiency

Education

CompTIA A+ certification

Tools

ESD kit

Diagnostic tools

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems, including hardware troubleshooting, repair, and replacements at client sites.

Technicians will validate faults, provide timely updates, and ensure service level adherence while following field service procedures and safety requirements. Proficiency in English and local language is essential for on-site communication.