Onsite IT Field Technician: Desk-Side Support Pro

Randstad Argentina S.A.; Aabenraa; On-site; DKK 280,000 - 420,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot desktops and laptops, replace faulty components, validate warranties, and maintain accurate service records at customer sites within SLA windows.

The role requires strong diagnostic skills, professional communication, and strict adherence to processes, with a focus on timely updates and customer satisfaction.

Qualifications

• Experience in Level 1 technical support or comparable customer-facing IT role.
• Solid PC, laptop hardware understanding and component fault isolation.
• Able to follow structured diagnostic processes and document troubleshooting steps accurately.
• Fluent written and spoken English; local language proficiency for customer contact.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built in diagnostics, LED fault codes and structured logical troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
• Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
• Troubleshoot hardware related networking faults falling within the scope of the service call.
• Order additional parts through the approved process, following completion of documented troubleshooting.
• Collect, manage, package, label and return defective or unused parts within the required process and timescales.
• Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
• Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
• Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
• Report process deviations and quality issues, and contribute to continuous improvement.

Skills

Level 1 support

Field service

Desktop support

Customer facing

Communication skills

Time management

English proficiency

Driving license

Tools

PC hardware

BIOS

Diagnostics tools

Networking basics

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot desktops and laptops, replace faulty components, validate warranties, and maintain accurate service records at customer sites within SLA windows.

The role requires strong diagnostic skills, professional communication, and strict adherence to processes, with a focus on timely updates and customer satisfaction.