On-Site IT Field Technician — Hardware Diagnostics

Nsc Global; Silkeborg; On-site; DKK 260,000 - 420,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to provide on-site technical support for customer systems. You will troubleshoot desktops and laptops, perform hardware repairs, validate warranties, and ensure accurate service reporting while communicating clearly with customers.

The role requires strong diagnostic ability, adherence to service levels, and the ability to work at customer sites with a valid driving licence. Training and safety compliance are part of the job.

Qualifications

• Experience in Level 1 technical support or field service or comparable IT support.
• Sound understanding of PC, laptop and client hardware components.
• Working knowledge of operating systems, BIOS, drivers and basic networking principles.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods to troubleshoot.
• Ensure service calls are acknowledged and updates communicated within SLAs.
• Generate electronic service reports and obtain customer sign-off after each intervention.
• Reinstall BIOS, drivers and operating systems where instructed.
• Troubleshoot hardware-related networking faults within service call scope.
• Order parts and manage returns per process and timelines.
• Keep customers informed about next steps, repeat visits, and parts requirements.
• Escalate unusual incidents including customer dissatisfaction or safety issues.
• Comply with safety, privacy and process training and show identification on site.
• Report deviations and contribute to continual improvement.

Skills

Field service

PC hardware

OS basics

Customer communication

Time management

Independent work

English proficiency

Driving licence

Education

CompTIA A+ certification

Tools

Diagnostics tools

Electrostatic discharge kit

USB boot tools

Personal vehicle

Job description

NSC Global is seeking Level 1 Field Service Technicians to provide on-site technical support for customer systems. You will troubleshoot desktops and laptops, perform hardware repairs, validate warranties, and ensure accurate service reporting while communicating clearly with customers.

The role requires strong diagnostic ability, adherence to service levels, and the ability to work at customer sites with a valid driving licence. Training and safety compliance are part of the job.