Onsite PC Support Field Technician

Randstad Argentina S.A.; Silkeborg; On-site; DKK 350,000 - 430,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to provide on-site technical support for customer systems, performing hardware troubleshooting, diagnostics and part replacement at client sites in line with SLAs.

Technicians must communicate clearly, follow standard procedures, and manage service calls with timely updates and accurate reporting. A valid driver’s license and travel to customer locations are required; CompTIA A+ is desirable.

Qualifications

• Experience in Level 1 technical support, field service, desktop support, break/fix or similar customer facing IT role.
• Sound understanding of PC, laptop and client hardware components.
• Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking principles.
• Ability to follow structured diagnostic processes and document troubleshooting steps accurately.
• Confident communication skills to explain technical issues clearly to non-technical customers.
• Ability to work independently at customer sites while following processes, safety and escalation procedures.
• Strong time management across appointments, travel and SLA expectations.
• High attention to detail in ticket updates, notes, and parts handling.
• Fluent written and spoken local language for the territory and proficient English for documentation.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured troubleshooting.
• Confirm receipt of service calls, manage ETA updates and maintain accurate records in required systems with SLA-compliant timelines.
• Generate electronic service reports and obtain customer sign-off after each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where recovery media is available.
• Troubleshoot hardware-related networking faults within service call scope.
• Order additional parts through the approved process after troubleshooting.
• Collect, package, label and return defective or unused parts within required timescales.
• Keep customers informed about next steps, repeat visits, and parts needs.
• Escalate unusual incidents immediately and address customer dissatisfaction or missing equipment.
• Comply with ESD, safety, process training and required site identification.

Skills

Level 1 support

Field service

PC hardware

Networking basics

Diagnostics

Communication

Time management

Driving licence

CompTIA A+ desirable

Job description

NSC Global is seeking Level 1 Field Service Technicians to provide on-site technical support for customer systems, performing hardware troubleshooting, diagnostics and part replacement at client sites in line with SLAs.

Technicians must communicate clearly, follow standard procedures, and manage service calls with timely updates and accurate reporting. A valid driver’s license and travel to customer locations are required; CompTIA A+ is desirable.