On-Site IT Field Technician – Desktops & Laptops

Nsc Global

Aarhus

Hybrid

DKK 220,000 - 300,000

Full time

2 days ago

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Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will perform on-site hardware troubleshooting, repair and replacement across desktops, laptops and related client hardware, validating warranty status and diagnostics.

This role requires clear communication, strict adherence to service procedures, and the ability to meet deadlines set by SLAs.

Qualifications

Experience in Level 1 technical support, field service or comparable customer facing IT support role.
Sound understanding of PC, laptop and client hardware components.
Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking principles.
Ability to follow structured diagnostic processes and document troubleshooting steps accurately.
Confident communication skills, including explaining technical issues clearly to non-technical customers.
Ability to work independently at customer sites while observing process, safety and escalation procedures.
Strong time management across appointments, travel and service level expectations.
High attention to detail in ticket updates, notes, parts handling and service reporting.
Fluent written and spoken English; local language for on-site contact.
A valid driving licence and access to a personal vehicle for travel to customer locations.
CompTIA A+ certification is desirable, particularly for technicians new to this area.

Responsibilities

Attend customer sites within agreed service windows and complete each intervention to the required standard.
Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
Validate warranty status, asset identification and diagnostic findings before completing any repair.
Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured logical troubleshooting.
Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
Troubleshoot hardware related networking faults falling within the scope of the service call.
Order additional parts through the approved process, following completion of documented troubleshooting.
Collect, manage, package, label and return defective or unused parts within the required process and timescales.
Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
Report process deviations and quality issues, and contribute to continuous improvement.