Onsite Field Service Technician – Desktop & Laptop Repair

Randstad Argentina S.A.; Aarhus; On-site; DKK 420,000 - 520,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot, repair and replace hardware, validate diagnostics, and maintain service records on customer sites within SLA timeframes.

The role requires clear communication, adherence to processes, and the ability to work to deadlines. A valid driving license and English proficiency are essential, with CompTIA A+ being desirable.

Qualifications

• Experience in Level 1 technical support, field service, desktop support or similar customer-facing IT role.
• Solid understanding of PC, laptop and client hardware components.
• Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured troubleshooting.
• Generate electronic service reports and obtain customer sign-off after each intervention.
• Escalate unusual incidents and maintain accurate records in the service platform.

Skills

Level 1 support

Field service

Desktop support

Hardware components

Operating systems

BIOS

Networking basics

Documentation

Customer communication

Independent work

Time management

Attention to detail

Fluent English

Local language proficiency

Driving licence

CompTIA A+ (desirable)

Tools

Bootable USB key

ESD kit

Repair tools

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot, repair and replace hardware, validate diagnostics, and maintain service records on customer sites within SLA timeframes.

The role requires clear communication, adherence to processes, and the ability to work to deadlines. A valid driving license and English proficiency are essential, with CompTIA A+ being desirable.