Onsite Field Service Engineer – Desktop & Laptop Repair

NSC Global

Herning

On-site

DKK 320,000 - 440,000

Full time

3 days ago

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Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems in Denmark. The role focuses on hardware troubleshooting, repair, and replacement, with diagnostics, service updates, parts handling, and clear customer communication according to service levels.

Technicians will visit customer sites, validate faults, complete interventions, and provide accurate updates.

Qualifications

Experience in Level 1 technical support, field service or comparable IT support role.
Solid understanding of PC, laptop hardware components.
Working knowledge of operating systems, BIOS, drivers and basic networking.

Responsibilities

Attend customer sites within agreed service windows and complete each intervention to the required standard.
Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
Validate warranty status, asset identification and diagnostic findings before completing repairs.
Apply diagnostic tools and document troubleshooting steps clearly.
Generate service reports and obtain customer sign off after each intervention.
Escalate unusual incidents and communicate next steps to customers.
Ensure safety, ESD and process compliance on site.