Onsite IT Field Technician — Desk-Side Support

Nsc Global; Brørup; On-site; DKK 320,000 - 460,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems across Denmark. You will troubleshoot, repair and replace desktop and laptop hardware, validate warranty status and document interventions to SLAs.

You will work at customer sites, communicate clearly with clients, and use standard diagnostic tools. A valid driving licence and fluent English are required, with experience in field service and basic networking preferred.

Qualifications

• Experience in Level 1 technical support or field service.
• Solid PC and laptop hardware knowledge.
• Working knowledge of operating systems, BIOS, drivers and basic networking.
• Ability to document troubleshooting steps clearly.
• Excellent communication to explain issues to customers.
• Ability to work independently at customer sites.
• Strong time management for appointments and SLAs.
• High attention to ticket updates and parts handling.
• Fluent English and local language for on-site contact.
• Valid driving licence and access to a vehicle.

Responsibilities

• Attend customer sites within service windows and complete interventions to the required standard.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured logical troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
• Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
• Troubleshoot hardware related networking faults falling within the scope of the service call.
• Order additional parts through the approved process, following completion of documented troubleshooting.
• Collect, manage, package, label and return defective or unused parts within the required process and timescales.
• Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
• Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
• Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
• Report process deviations and quality issues, and contribute to continuous improvement.

Skills

Field service

PC hardware

OS/BIOS

Diagnostics

Customer facing

On-site work

Time management

Attention to detail

English fluency

Driving licence

Tools

Disassembly tools

ESD kit

Workshop tools

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems across Denmark. You will troubleshoot, repair and replace desktop and laptop hardware, validate warranty status and document interventions to SLAs.

You will work at customer sites, communicate clearly with clients, and use standard diagnostic tools. A valid driving licence and fluent English are required, with experience in field service and basic networking preferred.