On-Site IT Support Specialist - VIP & AV Help

TECEZE; Rudersdal Kommune; On-site; DKK 300,000 - 420,000; Full time

Job summary

TECEZE is seeking an IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. The role covers desktop/laptop troubleshooting, hardware maintenance, and coordination with vendors for repairs.

You will support Office 365, network printers, and AV setups, ensuring high-touch service for VIP/end-users while adhering to SLAs and maintaining documentation.

Qualifications

• Troubleshoot and configure desktops/laptops to diagnose issues.
• Provide hands-on hardware support and peripherals maintenance.
• Have basic networking knowledge including DHCP, DNS, and LAN connectivity.
• Install, configure, and troubleshoot printers and network printers.
• Support Office 365 issues and related user accounts.
• Demonstrate strong communication and interpersonal skills.
• Ability to work independently in a fast-paced, changing environment.

Responsibilities

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software per standards.
• Perform IMAC activities for IT assets as needed.
• Troubleshoot hardware/software issues and provide break-fix support.
• Coordinate with OEMs/vendors for repairs and escalations.
• Manage IT inventory and document asset records.

Skills

Desktop/Laptop troubleshooting

Hardware support

Networking basics (DHCP, DNS, LAN)

Printer setup & troubleshooting

Office 365 support

Communication skills

Independent work in dynamic env

Job description

TECEZE is seeking an IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. The role covers desktop/laptop troubleshooting, hardware maintenance, and coordination with vendors for repairs.

You will support Office 365, network printers, and AV setups, ensuring high-touch service for VIP/end-users while adhering to SLAs and maintaining documentation.