IT Support Specialist: Customer-Focused Troubleshooter

VirtualWorks Hub; Vejle; On-site; DKK 74,000 - 100,000; Full time

Job summary

VirtualWorks Hub in Vejle, Denmark, is seeking an IT Support Specialist to provide technical assistance and resolve hardware/software issues. You will install and configure systems, train users, and maintain records of interactions, collaborating with teammates to improve processes.

Visa sponsorship is available for qualified candidates. Strong communication skills, patience, and a solid understanding of computer systems are essential.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Proven experience as IT Support Specialist or similar.
• Strong knowledge of computer hardware, software, networks and operating systems.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and work independently or in a team.
• Willingness to learn about new technology.

Responsibilities

• Provide technical support to customers via phone, email or in-person
• Diagnose and resolve hardware and software issues
• Install and configure computer systems and software for new users
• Train users on how to use new or updated technology
• Maintain accurate records of customer interactions and troubleshooting steps taken
• Collaborate with other team members to improve processes and procedures
• Stay up-to-date with the latest technology trends and advancements

Skills

Customer service

Technical troubleshooting

Communication

Teamwork

Education

Bachelor's degree in Computer Science or related field

Job description

VirtualWorks Hub in Vejle, Denmark, is seeking an IT Support Specialist to provide technical assistance and resolve hardware/software issues. You will install and configure systems, train users, and maintain records of interactions, collaborating with teammates to improve processes.

Visa sponsorship is available for qualified candidates. Strong communication skills, patience, and a solid understanding of computer systems are essential.